Privacy policy

Last updated: August 11, 2026

This Privacy Policy describes how LumiVéra ("we", "us", "our") collects, uses, and shares your personal information when you visit lumivera.com or make a purchase from us.

1. Information We Collect
  • When you make a purchase: Name, billing address, shipping address, payment information (processed entirely by our secure third-party payment providers — we do not store your credit card numbers), email address, phone number, and order details.
  • When you browse our website: IP address, browser type, pages visited, time spent, referring URL, and device type. This data is collected automatically via cookies and tracking tools.
  • When you contact us: Your email address, name, and any additional information you choose to provide in your message.
2. How We Use Your Information
  • To process, package, and fulfill your orders.
  • To send you order confirmations and trackable shipping updates.
  • To respond quickly to your customer service inquiries.
  • To send marketing emails and exclusive product updates (only if you explicitly opt-in).
  • To analyze store performance and improve our website experience.
  • To detect, prevent, and protect against fraudulent transactions.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to run our business:
  • Shopify: Our e-commerce platform that hosts our store and processes your data.
  • Payment Processors: To securely manage PayPal, or credit card transactions.
  • Shipping Carriers: To print labels and deliver your package to your US address.
  • Email Marketing Apps: To deliver newsletter and discount emails that you requested.
4. Cookies
We use cookies to keep our store functioning properly, remember your shopping cart items, and understand how visitors interact with our pages. You can turn off cookies in your browser settings, but doing so may stop certain features of the checkout from working correctly.

5. Your Rights
Depending on your location (such as the US, EU, or UK), you may have the right to access, correct, update, or request the deletion of your personal information. If you wish to exercise these rights, please email us directly at our support address listed below.

6. Data Security & Retention
We use industry-standard security measures to protect your data during checkout and browsing. We retain your personal information only for as long as necessary to complete your orders and fulfill our legal and financial record-keeping obligations.

7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. The updated version will be posted here with the new "Last updated" date.

8. Contact Information
For any questions regarding your data or this policy, please reach out to us:
  • Email: support@lumivera.store